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Hi, we’re Hummingbird.

Elevating patient access. Creating great jobs.

What we do

Our innovation is doing the hard work that no one else is. Tech alone can’t solve our problems.

Hummingbird provides patient access as a service, taking on the heavy lift of operating your call center, hardwiring standard processes, and squeezing the full value out of your existing technology, including Epic.

We focus on people and creating great jobs so we can deliver change that makes healthcare better. This frees up our clients to focus on what matters most – their patients.

Our innovation is doing the hard work that no one else is. Tech alone can’t solve our problems.

Hummingbird provides patient access as a service, taking on the heavy lift of operating your call center, hardwiring standard processes, and squeezing the full value out of your existing technology, including Epic.

We focus on people and creating great jobs so we can deliver change that makes healthcare better. This frees up our clients to focus on what matters most – their patients.

Benchmark

Using cross-client metrics, we evaluate your access maturity against patient expectations and craft a roadmap to improvement.

Improve

We improve your patient access and self-service maturity and keep you there, resulting in a platform that drives value.

Operate

By integrating your team with ours and taking charge of day-to-day operations, we manage your access services and invest in continual maturation.

Our Services

Patient Access as a Service

Remove the friction from access. Enable a personalized experience for your patients, providers, and people.

Scheduling
Authorization + Financial Clearance
Referral Management
Nurse Triage
Medication Management
Digital Enablement
Learning + Development

Epic Managed Services

Don’t just change hands, change outcomes. We don’t just manage tickets; we solve problems. Our extensive experience and comprehensive approach enable us to identify root causes, educate, and empower adoption for sustainable change.

Application Management
Upgrades + Routine Maintenance
Provider Personalization + Adoption
Help Desk + Root Cause Resolution
Learning + Development
Connect + Affiliate Support

Our Team

Who we are

Our origins are rooted in the belief that health systems, health workers, and patients deserve to be unburdened. Healthcare organizations are often expected to be the masters of everything, but we know that can be overwhelming. That’s why we focus on doing the unsexy work of aligning and managing technology, people, and processes so that healthcare providers can focus on providing exceptional patient care.

We believe in the power of attracting top talent and nurturing a culture that enables people to do their best work. It’s this approach that has helped us achieve success and make a real difference in the healthcare industry.

Jeremy Schwach

Charlie Bauer

Raychel Haberer

Danny Fleisher

David Patnode

Karly Segal

Emily Kosmerl

John Flannery

Katie Freeman

Scott Simpson

Liz Fehlman

Justin Jozwik

Rebecca Haymaker

Brie Quigley

Emily Tempels

Gardy Excellent

Lamelle Kellett

Morgan Minogue

Nick Zussman

Paul Haney

Brendan Mullen

Michael Laska

Blaire Skinner

Danny Simons

Jennie Paske

Kelly Suhr